Customer Support

  Confidant comes with one free year of customer support! 

• Support period is calculated from your date of purchase.  
• Additional years can be purchased for $95 per year per user.   
• Our customers receive an e-mail reminder when their free-product-support period is coming to an end. You can easily purchase additional coverage on our website.  
• Those customers wishing to purchase product support more than 60 days after their coverage has lapsed will be required to pay an additional reinstatement fee.  

  While product support coverage is in effect, our customers receive all of our program "fixes" and program updates at no charge.

• E-mails are sent to all customers under coverage whenever a program fix or update is implemented, allowing you to "click-and-upload" the fix or update directly from the internet while leaving all of your data intact and unchanged.  

   When a new version of Confidant is released, customers under coverage can upgrade to the new version at no cost.

• E-mails are sent to all customers under coverage whenever a new version of Confidant is released, allowing you to "click-and-upload" the new version directly from the internet while leaving all of your data intact and unchanged.  

  Product support can be obtained Monday-Friday (excluding legal holidays) from 9:00 am-5:00 pm EST, in a number of ways:

• By e-mail.  We encourage you to communicate with us via e-mail: please send us an e-mail and we will respond as soon as possible. We endeavor to respond to each email within 2 hours of its receipt during business hours or within 24 hours on a non-business day. 

      

• By telephone.   If we can't resolve your issue fully and promptly by e-mail, we will be happy to resolve your issue by telephone. We will ask you to e-mail your telephone number to us and indicate the best time for us to call.  If you choose to call us, we do endeavor to answer each call in person, but that is usually not possible  -- in which case you will be sent to our voicemail. Please leave a message (as detailed as you'd like) and we will respond within 4 hours of its receipt on a business day or within 24 hours on a non-business day.