Customer Support

  Confidant comes with one free year of customer support! 

• Support period is calculated from your date of purchase.  
• Additional years can be purchased for $59 per year.   
• Our customers receive an e-mail reminder when their free-product-support period is coming to an end. You can easily purchase additional coverage on our website.  
• Those customers wishing to purchase product support more than 60 days after their coverage has lapsed are required to pay an additional reinstatement fee.  

  While product support coverage is in effect, our customers receive all of our program "fixes" and program updates at no charge.

• E-mails are sent to all customers under coverage whenever a program fix or update is implemented, allowing you to "click-and-upload" the fix or update directly from the internet while leaving all of your data intact and unchanged.  

  When a new version of Confidant is released, customers under coverage can upgrade to the new version at no cost.

• E-mails are sent to all customers under coverage whenever a new version of Confidant is released, allowing you to "click-and-upload" the new version directly from the internet while leaving all of your data intact and unchanged.  

  Product support can be obtained by e-mail. 

• If you require customer support, please send us an e-mail describing the problem you are having and we will respond as soon as possible. We find that most issues can quickly and effectively be resolved by e-mail. Please keep in mind that our ability to handle most support issues by e-mail helps us keep Confidant's pricing so low.